Standing up for renters

Volunteer Opportunities

Legal Rental Experts
30 Years Experience
Campaigners for Justice
Award Winning
Legal Rental Experts
30 Years Experience
Campaigners for Justice
Award Winning

Support us in a volunteering role

We’re always looking for people to support us in our mission. We have a number of volunteering opportunities ranging from short term work experience for local students through to dedicated volunteers who have been with us for many years.

Current Volunteer Roles

Volunteer Legal Assistant/Paralegal

The volunteer Legal Assistant will support Advice4Renters’ team of solicitors to carry out casework. The duties and hours of the volunteers will be matched with the volunteers’ availability, skills and experience. Volunteers should feel able to commit to 3–5 days a week for a minimum of two months; or 1 or 2 days a week for a longer period. The role will be based at the office in Kilburn but some home visits, housing and court appointments may be necessary from time to time.

What will Volunteer Legal assistants be required to do?

  • Take notes at interviews and Court hearings
  • Carry out basic searches on Land Registry and Companies House Database
  • Prepare letters to clients, opponents and Courts
  • Office administration such as filing, photocopying and scanning
  • Make enquiries of relevant third parties such as Councils and the Legal Aid Agency (this could be by telephone, email and letter)
  • Carry out basic research when necessary

What will volunteers receive in return?

  • Experience of landlord and tenant law, including direct contact with clients
  • Experience of working in a busy office environment
  • Opportunity to develop team-working, communication and IT skills
  • Training, supervision and guidance
  • Travel expenses arranged by A4R
  • Develop skills and knowledge to add to your CV

How to apply
To apply for a position, simply email your CV together with a covering letter. Please highlight your availability and what you aim to achieve with the placement. You will then be invited for an informal chat and hopefully agree a start date, if suitable.

If you are applying for a mentor role you will be asked to attend a group session for training (fixed dates), legal or reception volunteers will also receive a one-to-one training for the first few sessions.

Apply Now

We are looking for volunteers in Administration/Reception assistant roles who have some previous administration experience. This is a customer-facing role so the volunteer will need to be able to connect well with others.

The role will also require a good telephone manner and a good working knowledge of Microsoft Office, in particular Word and Excel.

Comprehensive training will be provided.

Please send your CV to denise.dodd@advice4renters.org.uk with a covering letter demonstrating your suitability for the role and availability. Please note we will require to obtain recent references.

How to apply
To apply for a position, simply email your CV together with a covering letter. Please highlight your availability and what you aim to achieve with the placement. You will then be invited for an informal chat and hopefully agree a start date, if suitable.

If you are applying for a mentor role you will be asked to attend a group session for training (fixed dates), legal or reception volunteers will also receive a one-to-one training for the first few sessions.

Apply Now

What will you be doing?
To capture any changes and progress our clients make, we use an Outcomes Star. This is completed with the client at the beginning and end of our work with them. You will be conducting some of these interviews, either in person or over the phone. It involves asking some intrusive questions about health, finances and wellbeing.

We are looking for people who feel comfortable asking these kinds of questions and who can do this sensitively. There will be additional tasks for you to do. You will be needed on Monday mornings in Harlesden, Tuesday mornings in Willesden, Wednesday mornings in Kilburn or Thursday mornings in Wembley. It is fine if you can do only one of them. Other staff will be on site with you.

What skills do you need?

  • A ‘people person’ and a good listener
  • Able to ask sensitive questions
  • Able to be with someone who may be upset
  • Non-judgmental
  • Comfortable speaking on the phone
  • Build a rapport in a short time
  • An interest in helping people with finances, a bonus

What will you gain from this role?
Following training specifically about how to use our Outcomes Star as well as more general communication skills, you will receive a certificate. You will be part of a small, supportive team and be giving invaluable help to people in need which will develop your skills and knowledge for your CV. We offer you on-going support, travel expenses, the opportunity to meet other volunteers and a reference after 3 months.

Contact
Diana Young, Under One Roof Manager:
diana.young@advice4renters.org.uk Office tel: 020 7624 4327 Direct tel: 020 3002 2781

How to apply
To apply for a position, simply email your CV together with a covering letter. Please highlight your availability and what you aim to achieve with the placement. You will then be invited for an informal chat and hopefully agree a start date, if suitable.

If you are applying for a mentor role you will be asked to attend a group session for training (fixed dates), legal or reception volunteers will also receive a one-to-one training for the first few sessions.

Apply Now

What will you be doing?
At Advice4Renters we often have 1-off pieces of work for our clients. Amongst others, these include conducting satisfaction questionnaires over the phone, helping clients face-to-face for example to sort out documents, complete on-line applications for homelessness and other issues. This will be for half a day each week for at least 6 months. The work will change each time you come to the office and you can expect the unexpected!

What is Under One Roof?
Under One Roof supports households to live in a warm home and manage the tenancy beyond legal issues. To continue the success of this service, we are recruiting floating mentors with patience, good IT skills and the ability to build a rapport quickly with others.

What skills, knowledge and qualities do you need?

  • A ‘people person’
  • Reliable and flexible
  • A good listener
  • Patient and approachable
  • Non-judgmental
  • Good IT skills
  • Ideally have some experience of housing and homelessness

What will you gain from this role?
Following training about basic housing law and communication skills, you will receive a certificate. You will be part of a small, supportive team and be giving invaluable help to people in need which will develop your skills and knowledge for your CV. We offer you on-going support, travel expenses, the opportunity to meet other mentors and a reference after 3 months. A4R will also pay for your DBS check.

Contact
Diana Young, Under One Roof Manager:
diana.young@advice4renters.org.uk Office tel: 020 7624 4327 Direct tel: 020 3002 2781

How to apply
To apply for a position, simply email your CV together with a covering letter. Please highlight your availability and what you aim to achieve with the placement. You will then be invited for an informal chat and hopefully agree a start date, if suitable.

If you are applying for a mentor role you will be asked to attend a group session for training (fixed dates), legal or reception volunteers will also receive a one-to-one training for the first few sessions.

Apply Now

Dealing with enquiries from new callers by phone and in person; assessing needs; assessing service we can offer; making appointments for housing advisers; completing Legal Help forms including calculating financial eligibility; preparing case files; photocopying key documents; setting up new clients on client database; incoming and out-going post.

Abilities required: good customer service skills (politeness, listening and understanding); accurate information recording; numeracy; basic IT (Word and use of internet)

Skills and experience gained: dealing with people under stress; electronic data recording; types of housing problems and why they arise; calculating clients’ disposable income; range of IT skills.

How to apply
To apply for a position, simply email your CV together with a covering letter. Please highlight your availability and what you aim to achieve with the placement. You will then be invited for an informal chat and hopefully agree a start date, if suitable.

If you are applying for a mentor role you will be asked to attend a group session for training (fixed dates), legal or reception volunteers will also receive a one-to-one training for the first few sessions.

Apply Now

Information gathering on specific areas through internet searches, telephone or email enquiries; recording information obtained in the most appropriate format

Research and information is needed in many areas, one example only is summarised here.

Example: letting agents are required by law, to be a member of one or three Redress Schemes (this means that tenants who are unhappy with the service they receive from an agent, can make a complaint and if is not dealt with satisfactorily, they can contact the Redress Scheme). The volunteer undertaking information gathering would need to find all the letting agents in Brent, find out which Redress Scheme they were members of, and complete an electronic list. This information could be made available to tenants and we could set up a system to encourage use of redress schemes, and to monitor whether such schemes are effective and useful.

Abilities required: aptitude for fact finding, including ideas for good sources of information on the internet; networking.

Skills and experience gained: research skills, understanding of the area being researched; increased fact finding skills; compiling spreadsheets to record data and analyse it; report writing.

How to apply
To apply for a position, simply email your CV together with a covering letter. Please highlight your availability and what you aim to achieve with the placement. You will then be invited for an informal chat and hopefully agree a start date, if suitable.

If you are applying for a mentor role you will be asked to attend a group session for training (fixed dates), legal or reception volunteers will also receive a one-to-one training for the first few sessions.

Apply Now

Completing satisfaction questionnaires with clients by phone or in person; recording responses on our database or spreadsheet; drafting analysis reports, including comments from clients; making recommendations for improved working practices

Abilities required: good telephone and customer service skills; basic analytical and typing skills;

Skills and experience gained: Telephone surveys and analysis; preparation of reports with recommendations.

How to apply
To apply for a position, simply email your CV together with a covering letter. Please highlight your availability and what you aim to achieve with the placement. You will then be invited for an informal chat and hopefully agree a start date, if suitable.

If you are applying for a mentor role you will be asked to attend a group session for training (fixed dates), legal or reception volunteers will also receive a one-to-one training for the first few sessions.

Apply Now

Increase digital inclusion by assisting clients to access public computer in our reception waiting area and browse online for information including advice, jobs, properties available to let, as well as assisting with online benefits checks.

Abilities required: Good IT skills; good verbal communication skills

Skills and experience gained: Customer services; training; welfare benefits.

How to apply
To apply for a position, simply email your CV together with a covering letter. Please highlight your availability and what you aim to achieve with the placement. You will then be invited for an informal chat and hopefully agree a start date, if suitable.

If you are applying for a mentor role you will be asked to attend a group session for training (fixed dates), legal or reception volunteers will also receive a one-to-one training for the first few sessions.

Apply Now

It’s All About Money is looking for enthusiastic and committed volunteers to join our team. If you have at least half a day a week to spare for a minimum of 12 months, enjoy helping others and learning new skills, we provide full training.

Our Money Mentors provide one to one support for people who want to improve their financial circumstances, helping with budgeting, maximising income, minimising costs and getting the best deals.

Our Money Management Workshop Facilitators provide group workshops in an informative and relaxing atmosphere and help faith and community groups and help to establish Community Savers’ Clubs with our partner Brent Mutual (part of Hillingdon Credit Union).

Our Debt Managers work with clients and creditors to resolve complex unmanageable debt.

Whether you have professional or ‘lived’ experience of being on the receiving end – if you enjoy helping other people and would like to give something back to your community: contact Pat Fernandes/A4R etc.

How to apply
To apply for a position, simply email your CV together with a covering letter. Please highlight your availability and what you aim to achieve with the placement. You will then be invited for an informal chat and hopefully agree a start date, if suitable.

If you are applying for a mentor role you will be asked to attend a group session for training (fixed dates), legal or reception volunteers will also receive a one-to-one training for the first few sessions.

Apply Now